For one fixed monthly rate you will receive proactive, quality support when you need it with documented results. Leave the technology worries to us, so you can focus on your business. A dedicated team of professionals, with the personal touch and responsiveness you need; all at a price designed to fit comfortably within the budget of a small to medium size business.

Intermobil offers a 3 tier level of support to fit all budgets and needs for todays business.

Intermobil Offers the following in all three support levels :

Tier 1

This is the initial support level. Best suited for customers that simply require someone on call in case of emergency. This is aimed at small companies that do not regularly encounter problems but occasionally do require help with complicated issues.

Includes:

4 hour response time for on-site service

5 hours/month of on-site visits*

10 hours remote assistance (phone or online)

Tier 2

A more in-depth technical support level. For the small to medium sized business that occasionally requires consultation and assistance with technical matters. Perfect for the business that wants to focus on their priorities while Intermobil ensures that the technology works.

Includes:

2 hour response time for on-site service

20 hours/month of on-site visits*

Network Policy enforcement

unlimited remote assistance

Tier 3

Highest level of support available. For business that have critical applications that need immediate attention. Tier 3 customers recieve priority response an regular scheduled visits to ensure the absolute minimum downtime as possible. With problem tracking and our team we keep a close monitor of your systems and make sure we avoid problems before they happen.

Includes:

Priority 1 response for on-site service

Network Monitoring and alert

Network Policy Enforcement

40hours/month of on-site visits*

unlimited remote assistance

5 hours/month of after hours and vacation day on-site service